Jira ITSM – Intermittent Update and Resolution Failures

Incident Report for Moveworks EU

Resolved

This incident has been resolved.
Posted Jun 18, 2026 - 20:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 18, 2026 - 15:26 UTC

Identified

We're aware of an issue affecting Jira ITSM customers where tickets are not being automatically updated or resolved via the assistant. This is occurring intermittently during the ticket finalization step. Our team has identified the root cause and is deploying a hotfix. We appreciate your patience and will provide a follow-up update once this has been fully resolved.
Posted Jun 18, 2026 - 15:22 UTC
This incident affected: Concierge.
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