All deletions related to Files have been processed successfully. Duplicate Files should no longer be visible. We are continuing to monitor the system and will keep you posted on the status of the Knowledge Articles.
Posted Jul 15, 2025 - 11:26 UTC
Monitoring
We have deployed a fix, and new incremental deletes should now proceed without any issues. We are currently working to address any deletions that were previously impacted. Thank you for your continued patience.
Posted Jul 15, 2025 - 06:24 UTC
Update
We have initiated a fix to resolve the issue with File and KB Article deletions. We will provide further updates as they become available. Thank you for your patience.
Posted Jul 15, 2025 - 00:59 UTC
Identified
We have identified an issue where File and Knowledge Base Article deletions are not functioning as expected. Our team is actively working to resolve this issue. We appreciate your patience and apologize for any inconvenience this may cause. Thank you for your understanding.