Issue with AI Assistant responses

Incident Report for Moveworks EU

Resolved

This incident has been resolved
Posted Feb 04, 2026 - 14:49 UTC

Update

We have applied some fixes and are seeing improvements in the performance. We will continue to monitor the situation closely and provide another update as more information becomes available.

We appreciate your patience and thank you for your ongoing support.
Posted Feb 04, 2026 - 14:20 UTC

Update

We appreciate your patience as our engineering team remains fully engaged and focused on restoring consistent performance. We will continue to monitor the situation closely and provide another update as more information becomes available.

Thank you for your ongoing patience.
Posted Feb 04, 2026 - 14:05 UTC

Update

At this time, we are still noticing some intermittent slowness, and our team continues to work on fully resolving the issue. We will provide further updates as soon as possible.
Posted Feb 04, 2026 - 13:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 04, 2026 - 12:18 UTC

Investigating

We noticed an issue where some users were experiencing delays in the response and few users did not get any response from the Assistant at all.
Posted Feb 04, 2026 - 12:18 UTC
This incident affected: Moveworks AI Assistant.